These Terms and Conditions (“Terms”) govern the use of the Crouch End Flowers online shop and services. By placing an order for flower delivery in Crouch End or surrounding areas through our website, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms apply to all customers purchasing for delivery within Crouch End and adjacent districts, ensuring clarity and protection for both you and Crouch End Flowers.
To place an order for flowers via Crouch End Flowers’ website, you must be at least 18 years old and able to enter into legally binding contracts. The ordering process includes selecting your desired products, entering delivery details, reviewing your order, and completing payment.
Once you have submitted your online order, you will receive an automated order confirmation. This message acknowledges receipt of your order but does not indicate acceptance. Order acceptance takes place when we send an email confirming dispatch and delivery of your chosen flowers. We reserve the right to refuse any order at our sole discretion, for example, if products are unavailable or there is an error with your order information.
It is your responsibility to provide accurate information, including recipient name, delivery address, and contact information. Please double-check your details before completing the order. We cannot be held responsible for failed deliveries due to incorrect or incomplete information supplied by the purchaser.
All flower arrangements and products are subject to availability. In the rare event that a specific flower or product is unavailable, we reserve the right to substitute it with an item of equal or greater value and similar style and quality. Substitutions may be necessary to fulfil your order within required delivery timelines, especially during peak occasions.
We will always endeavour to maintain the overall look, colour schemes, and value of your chosen arrangement. Where possible, we will notify you of major substitutions prior to dispatch. By ordering with us, you consent to reasonable substitutions as necessary to complete your flower delivery in Crouch End and the local area.
We offer flower delivery across Crouch End and the surrounding areas, including, but not limited to, Hornsey, Muswell Hill, and Highgate. Standard and same-day delivery options may be available depending on order time and location. Detailed delivery information, including available dates and times, are provided during checkout.
Specific delivery time slots are not guaranteed but we will make every reasonable effort to meet customer preferences. Should delivery to the provided address be unsuccessful due to absence of the recipient or incorrect/incomplete address details, we will follow our standard procedures, including attempting to leave flowers with a neighbour or in a safe place at your instruction. In either circumstance, we will leave a delivery card to notify the recipient of the delivery location or attempt.
No liability will be accepted for failed deliveries where incorrect or incomplete details have been provided, or if the recipient refuses delivery. Delivery charges and policy will be detailed during the checkout procedure.
All prices displayed on our website for bouquets, arrangements, and delivery are inclusive of VAT (where applicable), unless explicitly stated otherwise. Prices are subject to change at our discretion and without prior notice, but changes do not affect orders already confirmed.
We accept payment via various secure online payment methods made available on our website. Payment must be received in full before your flowers are prepared or dispatched. On processing your order, you confirm that the payment method provided is valid and that you are authorised to use it.
Crouch End Flowers reserves the right to withhold or cancel orders pending satisfactory payment or clarification of any payment issues.
If you wish to cancel or amend your order, please contact us as soon as possible after placing it. Cancellations can generally be accommodated if requested at least 24 hours prior to the scheduled delivery date. If flowers, particularly perishable or bespoke arrangements, have already been prepared or dispatched, we may be unable to cancel or amend your order and may not be able to offer a refund.
Should you need to change delivery details or card messages, please contact us promptly. Changes are subject to confirmation, and we will advise if amendments can be made, depending on the status of your order.
In the event that an order is cancelled in accordance with the above, a refund will be processed using the original payment method. Please allow up to 5 working days for the refund to appear in your account, depending on your payment provider.
Due to the perishable nature of our goods, returns are generally not accepted unless the product is damaged, faulty, or significantly not as described. If you receive flowers that are damaged or unsatisfactory, please contact us within 24 hours of receipt, providing photographs and order details for verification.
We may, at our sole discretion, offer a replacement, partial refund, or full refund, depending on the circumstances. We pride ourselves on quality and customer satisfaction, and will investigate all complaints thoroughly.
Crouch End Flowers will not be liable for:
Our maximum liability in connection with any purchase will not exceed the purchase price of the item.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for any matter for which it would be unlawful to exclude or limit liability.
By purchasing from Crouch End Flowers, you agree to:
Your privacy is important to us. Information you provide when placing an order is processed in accordance with our Privacy Policy. Payment details are handled through secure, encrypted payment gateways and are not stored on our servers.
All content on the Crouch End Flowers website, including images, logos, and product descriptions, is the intellectual property of Crouch End Flowers and may not be used, copied, or reproduced without written permission.
By placing an order through our website, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree to these Terms, please do not proceed with your order.
These Terms and any disputes or claims arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to resolve any such disputes.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply. These Terms may be updated or modified from time to time. Changes will be effective immediately upon posting to our website. It is your responsibility to review the Terms each time you use our service.
Thank you for choosing Crouch End Flowers for your online flower delivery in Crouch End and the surrounding areas. Our team is dedicated to providing high quality floral arrangements and a seamless delivery experience.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crouch End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crouch End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
