At Crouch End Flowers, we pride ourselves on being a trusted local florist, dedicated to serving both households and businesses in the Crouch End area. Your satisfaction is at the heart of our business, and we endeavour to ensure every bouquet and arrangement meets our high standards of quality and freshness.
We understand how important it is for you to receive flowers that are vibrant and long-lasting. That’s why we offer a Fresh Flowers Guarantee on every order delivered within and around Crouch End. Each bouquet is hand-prepared on the day of delivery using only the freshest blooms available. With proper care, your flowers should remain fresh and beautiful for a minimum of five days from the date of delivery.
Your flowers should arrive in perfect condition. In the rare event your order arrives damaged or not as described, please contact us within 24 hours of receipt. To help us resolve the issue quickly, we may request a clear photo of the damaged flowers or incorrect item. We’re committed to making things right – whether it’s a missing stem, wilted blooms, or damaged packaging.
If your flowers appear to fade or deteriorate within five days of arrival and you have followed our care instructions, please contact us promptly. Your feedback helps us maintain our exceptional standards and allows us to address any concerns swiftly. We take great care to source flowers from reputable growers, ensuring households and businesses in Crouch End receive only the finest quality arrangements.
If your flowers are damaged, do not meet our freshness guarantee, or you are unsatisfied with your order for another valid reason, you are eligible for either a full refund or a replacement arrangement. Simply let us know your preference when you reach out. Our team aims to process refunds and organise replacements as quickly as possible, so you’re never left without beautiful blooms.
Your peace of mind matters to us. Should you have a complaint about a product or service, please contact our customer care team with your order details and the nature of your concern. We will acknowledge your complaint within one working day and strive to resolve it fairly and transparently. Most issues are resolved within three working days, but we’ll always keep you updated throughout the process.
Crouch End Flowers has earned its reputation as a reliable, community-focused florist, serving neighbours and local businesses alike. We are committed to delivering outstanding service and exceptional fresh flowers—every order, every time. Thank you for trusting Crouch End Flowers with life’s special moments and everyday surprises.
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